Confidentiality is very important to us.

We aim to create a safe space in which our clients feel able to express themselves freely. Trust is essential in achieving this.

You can trust us to maintain the confidentiality of the counselling room. Everything you say will remain between us, except when harming yourself or others, money laundering, drug trafficking, or an act of terrorism. This is in line with the British Association of Counsellors and Psychotherapist (BACP) guidelines.

Counsellors are also required to have regular supervision. This is for your safety and our growth as practitioners. It creates accountability for how we work, maintaining high standards of service. Your counsellor therefore may need to mention their work from time to time. However, by doing so, no information such as your name will be given.

Supervision follows the same confidentiality ethics as counsellors. Everything your counsellor has discussed with their supervisor will only be disclosed in the circumstances mentioned above.

Your counsellor may decide to take brief notes throughout the session; this will be securely stored.

During our initial assessment appointment, we will go through confidentiality with you. If you have any questions, we will gladly answer them. Before beginning counselling, you and your counsellor will sign Counselling Agreement confirming the confidentiality policy alongside other policies.

“Vulnerability is not winning or losing. It’s having the courage to show up even when you can’t control the outcome”